Day Spas >Iconz Hair Studio & Day Spa
5555 Essen Ln Suite C, Baton Rouge, LA | Directions 7080930.398055 -91.107789
Mon-Fri 8:30am-6:30pm, Sat 8:30am-3pm, Sun Closed
Neighborhoods: South Baton Rouge
A manicure and pedicure that should have taken an hour to an hour and half to complete turned into a extremely disappointing 3 hour ordeal that seemed never-ending.
I made my appointment a week in advance and arrived 10 minutes early. After being greeted, I was told that the nail technician was not there. For the next 45 minutes I was ignored and given no explanation as to why the nail technician was running late. I asked if I should come back at another time or day. When the she did return, she informed me that it was my fault she hadn't been there, implying I had been late even though, as I said, I arrived 10 minutes early. She rudely informed me that now she may not have time to complete both my manicure and pedicure before her next client and, after waiting 45 minutes, that it would be an additional fee to remove the polish that was already on my hands. I have received many manicures in my lifetime. Gel or regular nail polish, this was the most absolutely ridiculous request I have ever heard.
If the rude service and lack of propriety for being on time were the end of this experience, I wouldn't be writing this "tip". At the end of this entire debacle, the paint on my fingers was already peeling and looked like a child had painted my fingers instead of a trained professional. When checking out the additional fee was not brought up by the manager and he said I was good to go. I left, too upset to dispute or voice my disappointment, and ran to the nearest nail salon to fix the damage, where I was NOT asked to pay any fee to remove the damaged nail polish.
An hour later, the nail technician called and informed me that I still owed for the removal of my polish. I called back and spoke with the manager about my disapproval of the belated and inappropriate phone call and disappointment over the entire situation. While he did ask for me to return so that the salon could rectify the manicure, I informed him it was too late.
I cannot vouch for the hair or other spa services, but I know that I will not be returning.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Iconz Hair Studio & Day Spa on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.