Baum's Fine Pastries

06/09/11

Worst Birthday Cake Ever!!!

by SarahB26 at Citysearch

I ordered a cake in the shape of a bowling pin for my niece's birthday party. It cost $50 and it looked terrible. When I picked up the cake right before the party, the girl showed it to me and I just glanced at it and said ok. When I arrived at the party I realized how terrible it looked. I made sure to take pictures before we did anything to the cake. I called the following week to inform them of the cake and send pictures (because I thought when they saw the cake they would realize how bad it looked), the manager Suzanne said that she didnt' think the cake looked that bad. She said that I should have said something when I picked it up and they would have fixed it. I do not believe the cake could have been fixed in the amount of time that I had for the party. She got very rude and said "What do you want, me to refund you thte whole amount?" I said no but an apology and an offer of maybe $10 off my next cake would have been nice. Only then did she say well I was going to offer that to you. I told her that I didn't want anything because I would never step foot in Baum's again. Note to Baums' management: When a customer calls in to complain the 1st thing you should say is " I am sorry you were unhappy with your order." That statement would have completely changed the outcome of this incident.

04/26/11

TERRIBLE WEDDING CAKE!!!!

by sbrwed at Citysearch

I ordered my wedding cake from Baum's and met with them twice to go over exactly what I wanted and then confirmed over the phone exactly what I expected. I even provided a picture. I bought special ribbon (that they instructed me to buy) that matched my bridesmaids dresses EXACTLY to place on the cake. I paid for edible pearls to be placed on all three tiers, with specific instructions for NO BUTTERCREAM PEARLS. I asked that there be no scalloped icing on the bottom of the tiers. They did not use my ribbon, they made a messy purple icing ribbon around the cake that made the cake look like it was crooked. They put buttercream pearls with VERY few real edible pearls. There was scalloped icing along the bottom of the cake. Also, I paid an extra $60 to have them do a buttercream water smoothing technique that the lady raved about that makes the buttercream as smooth as fondant with no ripples. The icing looked like my 3 year old niece slapped it on there at the last minute. I nearly burst into tears when I walked into my fairytale reception to see that mess of a cake. Unless you're prepared to cry at your wedding over the cake, I suggest you go with someone else. When I pay THAT much for a cake... I expect it to be what I ordered.

12/05/09

Horrific!!!

by i hate baums at Citysearch

I will never order anything from Baum's again. I recently wasted $40 on a 1/4 sheet cake that looked like it was decorated by a 3 year old. I sent the cake back twice and it still looked horrible. I had to purchase the cake because I needed it for the next morning. The staff acted like they could care less and the manager was rude. They ruined my event and it is the last time they will get a penny from me!!! Buyer beware!

• Pros: NONE
• Cons: Decorators, staff

07/22/02

beautiful & Delicious!

by dblandry at Citysearch

Upscale pastry shop -- worth the trip--best Buttercream Icing I have ever tasted!! Has Southern favorites of Dobasch cakes & Petit fours that are as beautiful as they are delicious! I definitely load up when passing thru town. I have traveled a lot and haven't come across a bakery like this ever. Their line of cakes and pastries, especially french, are immense and guaranteed mouth-watering DEEElicious! Don't miss out a real treat when visiting. Has Pralines, southern favorite, too!

• Pros: huge selection, Inexpensive for quali, High Quality Baking
• Cons: parking cramped, crowded at times, just one location