The review by "brent1001" was on the nose. They run their business as though they are doing the customer a big favor handle the request. Not professional. I agree, "this is not a reputable company".
I have only had good experiences with Hebert Blind, they are always very friendly and if they don't have the part, they will find it for you. Locally owned for many many years and always keep your information on file. It is located near downtown so it is very convenient for me to get to. I will continue to use them for years to come.